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The Benefits of Receiving Patient-Centered Care

Patient-centered care has become a central aim for the nation’s health system, yet patient experience surveys indicate that the system is far from achieving it.

There are seven key factors for achieving patient-centered care at the organization level: 1) top leadership engagement, 2) a strategic vision clearly and constantly communicated to every member of the organization, 3) involvement of patients and families at multiple levels, 4) a supportive work environment for all employees, 5) systematic measurement and feedback, 6) the quality of the built environment, and 7) supportive information technology.